Healthcare Chatbot Industry

The global healthcare chatbot market size is projected to reach USD 4355.6 million by the year 2030, growing at a compound annual growth rate (CAGR) of 24% during the forecast period from 2025 to 2030, as reported in a recent study conducted by Grand View Research, Inc. Several critical factors are propelling this growth, including the increasing demand for virtual healthcare services, the widespread adoption of mobile devices, and the ongoing need to minimize overall healthcare expenditures. Additionally, the onset of the COVID-19 pandemic significantly accelerated the acceptance of virtual healthcare and telemedicine services, contributing further to the positive momentum in market expansion. One of the notable trends supporting this growth is the continued integration of healthcare chatbots with electronic health records (EHRs), which facilitates rapid access to medical histories and health-related information for patients. This trend is anticipated to persist, as healthcare institutions aim to strengthen patient engagement and deliver more tailored and efficient care solutions.

Healthcare providers are increasingly emphasizing virtual healthcare delivery by adopting cloud-based chatbot solutions, primarily due to the ease of deployment and the scalable nature of these technologies. Moreover, with the introduction and advancement of natural language processing (NLP) technologies, healthcare chatbots are becoming more adept at understanding and responding to patient inquiries in ways that closely resemble human interaction. This technological evolution is further driving the use of artificial intelligence (AI)-based virtual assistants to enhance patient engagement. Additionally, the integration of chatbot functionalities with telehealth platforms is enabling more effective remote consultations. There is also a growing focus on ensuring that chatbot systems comply with healthcare data privacy regulations while maintaining robust data security. Furthermore, developers are designing chatbots with features that assist in medication management and offer support for mental health, adding greater value to patient care.

There is also a heightened focus on creating multilingual and culturally responsive chatbot systems that can effectively address the needs of diverse patient groups. At the same time, voice-activated chatbot technologies are emerging, allowing for more intuitive and accessible communication between patients and virtual assistants. These developments underscore the ongoing innovation and diversification of healthcare chatbot applications aimed at improving the quality of care and increasing the overall efficiency of healthcare services. Leading companies in the sector are also pursuing strategic collaborations and partnerships to enhance their product offerings and broaden market reach. For example, in May 2022, Medtronic and DaVita Inc. announced a joint initiative to establish an independent medical device company (referred to as NewCo) focused on kidney care, with the goal of achieving better patient outcomes and enriching the overall treatment experience.

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Healthcare Chatbot Market Segments Highlights:

  • The software segment accounted for the highest revenue share of 61.6% in 2024. The service segment registered a CAGR of 24.5% from 2025 to 2030.
  • The cloud segment accounted for the largest market revenue share in 2024. The on-premises segment is projected to grow significantly over the forecast period.
  • The medical data repositories segment accounted for the largest market revenue share in 2024. The automated patient support segment is projected to grow significantly over the forecast period.
  • The healthcare providers segment accounted for the largest market revenue share in 2024. The Patient segment is projected to grow significantly over the forecast period.
  • North America dominated the market and accounted for a 31.1% share in 2024. Asia Pacific is anticipated to register the fastest CAGR over the forecast period.

Healthcare Chatbot Market Report Segmentation

Grand View Research has segmented global healthcare chatbot market report based on component, deployment, application, end-use and region:

Healthcare Chatbot Component Outlook (Revenue, USD Million, 2018 - 2030)

  • Software
  • Services

Healthcare Chatbot Deployment Outlook (Revenue, USD Million, 2018 - 2030)

  • Cloud
  • On-Premises

Healthcare Chatbot Application Outlook (Revenue, USD Million, 2018 - 2030)

  • Medical Data Repositories
  • Personal Assistance
  • Automated patient support
  • Others

Healthcare Chatbot End-use Outlook (Revenue, USD Million, 2018 - 2030)

  • Patients
  • Insurance companies
  • Healthcare providers
  • Others

Healthcare Chatbot Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
  • Latin America
    • Brazil
  • Middle East and Africa (MEA)
    • KSA
    • UAE
    • South Africa

Key Healthcare Chatbot Company Insights

  • Ada Health GmbH
  • Baidu, Inc.
  • Buoy Health, Inc.
  • eMed
  • Fabric Labs, Inc
  • Healthily LTD.
  • HealthTap, Inc.
  • Infermedica
  • PACT Care BV
  • Teckel Medical
  • Woebot Health

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