Contact Center As A Service Industry The global contact center as a service (CCaaS) market was valued at USD 5.82 billion in 2024 and is expected to grow at a compound annual growth rate (CAGR) of 20.3% from 2025 to 2030. A significant factor driving the growth of the CCaaS market is the rise of remote and distributed workforces. With more employees working remotely, organizations are...