The future of customer engagement is firmly rooted in the cloud, and the Contact Center as a Service Market Forecast indicates a period of sustained and aggressive expansion over the next five to seven years. Projections consistently point towards a double-digit compound annual growth rate (CAGR), driven by the ongoing global migration from legacy on-premise systems to flexible,...

Contact Center As A Service Industry The global contact center as a service (CCaaS) market was valued at USD 5.82 billion in 2024 and is expected to grow at a compound annual growth rate (CAGR) of 20.3% from 2025 to 2030. A significant factor driving the growth of the CCaaS market is the rise of remote and distributed workforces. With more employees working remotely, organizations are...