Introduction The rapid evolution of artificial intelligence has moved beyond generative models and simple automation. Today, Agentic AI stands at the forefront, promising not just smarter automation but autonomous, decision-making agents that can transform customer experience (CX) and business operations. For business owners, CXOs, and decision-makers, the question is no longer if but how to...

The global chatbot market is projected to reach USD 27.29 billion by 2030, growing at a compound annual growth rate (CAGR) of 23.3% from 2025 to 2030, as per a new report by Grand View Research, Inc. This growth trajectory is driven by the ability of chatbots to significantly reduce operating costs for businesses. Additionally, advancements in artificial intelligence (AI) and machine...